Ongoing+Issues,+Solutions+and+Fixes


 * Still to be addressed:**

-Actively pursuing the issue on this November image update, will need beta testers for two different builds
 * 1. Need iTalc functional on 2010-2011 image**

**2. Individualized desktops solved with new image, still some challenges** -Login issues seem to be much fewer, students can still get empty H drive though if wireless disconnects (Google Docs as possible solution) -Special characters in file names such as periods and spaces cause for files to not show up (solution is to have students avoid special chars) ** -Network manager icon getting hidden in the notification area, system level restart to bring this back is annoyance ** ** -Machine not logging out, need to shutdown/restart instead of logging out is annoyance ** ** -System will not shut down unless you close all programs, need to close all programs is annoyance **

-Functional Language Spell Check Toolbar -Researching to see if this can be added to November image update
 * 3. Support for Arabic, Chinese, and Japanese script (for hybrid classes)**


 * Solutions**

F11
 * Full screen**

If Func F6 does NOT enable the wireless (blue wireless symbol will not illuminate), follow these directions (thanks Greg Otto):
 * Not connecting to the wireless**
 * 1) log in as username egrps
 * 2) right mouse click on wireless symbol (upper right-hand corner of screen)
 * 3) choose "enable networking"
 * 4) enable wireless by doing Func F6 again
 * 5) log out of egrps user
 * 6) log in normally

We have removed Google Docs references from the Websense filter, this way staff and students can go anywhere and do anything in Google Docs land. Note, this does not open up YouTube to free surfing-it operates under a different set of addresses.
 * Google Docs hangs up after a short time, yellow indicator at the top says can't find server**

-Solution was to unblock an intermediate website that Kidblogs was redirecting students to during login
 * KidBlog runs slow even with increased bandwidth in both the desktop labs and on the netbooks-Solved **

Holding down alt and hitting tab can change windows between two different open browsers or between a browser and another program. This will not change between tabs on a browser however....
 * If students can't see task bar on top in a full screen mode, how can they change windows?**

Alt + O (the letter) is the hot key for OK which will begin the document printing
 * When printing a PDF and cannot see the "print" button:**


 * Solution on Sound for Video Skyping**
 * -**While students still need to adjust sound levels and mute/unmute in settings, this seems to be less of an issue now


 * Generic User**
 * (If distinct username/password fail) To log in as generic user:**
 * 1) Turn on netbook.
 * 2) After log-in screen comes up, make sure wireless connection is "off" (Function F6).
 * 3) Log in with user name "egrps" and password "egrps2010"
 * 4) After desktop is visible, turn wireless connection back on with Function F6.
 * 5) **IMPORTANT: Wait until the wireless connection icon on the top right of the screen is solid (when you mouse over it you should get a message that shows that the EGRPS connection is active and at 100%). If you do not wait for this you will still not be able to go online successfully!**
 * 6) **Once online the student should be prompted with a Websense message. They should enter their regular school user name and password here. Now they should be set to go. **


 * (Dell netbooks) Function F6 turns wireless on and off**


 * Must save presentations as ODP files if adding sound files to them or the sound files disappear after closing and re-opening the presentation.** (Kim-May 6, 2010)


 * Logging In**
 * If you get 'authentication failed', they typed their password wrong **
 * If you get 'user not available', then the netbook wireless is not on (look for little antenna light in lower left or hit fn-f6 to toggle it on) or some other network or server issue occurred. **


 * Logging Out**
 * We are recommending not logging out, instead we recommend shutdown or restart each time. This has been easier, solves some program closing issues, and these machines do warm up quickly. **


 * Automatically log students out** of programs like Quia when they close down. New individualized student login build is working well this year as solution.

Do we have an image editing program on the netbook? Yes, two answers: Gimp in Graphics Programs. Tutorial at [|http://egrgimp.blogspot.com] GNU paint Program in Graphics Programs. Tutorial at []
 * Using the Netbook**

How do we use the window feature to go full/not full screen, answer use f11 at top of keyboard! More shortcuts here:[] How do we toggle between windows, answer hold down alt and tap tab button repeatedly How do we know if students are logged in to Websense, answer have them go to google.com and it will prompt them if needed every time Best way to get something unblocked? Schooldude ahead of time, or call the hotline if an emergency
 * Using the Web Browser**

Question about lost connection when using Google Docs 1. Have students open a new tab or window and go to any other site to restart their connection (hawaii.edu as an example)
 * Using Google Docs**


 * Question about best way to hand a document to students and have hem alter it and return to teacher **
 * 1) ** Current recommendation, put it in In/Out folder, have students log into their Goog Docs, then have each of them upload to their Google Docs **
 * 2) ** Alternatively, teachers could share it publicly in Google (or to all in EGR Domain) and then students could open it and save a copy to their own Google Docs folder **


 * Using Voicethread**
 * Question about not enough screen real estate, solution is to have students hit f11 to max it for any and all multimedia projects **
 * Also, recommended to have students go to sound settings prior to starting a Voicethread project to ensure mike and speaker are not muted **


 * Using Open Office**
 * Open Office fix program in building's tech help folder. Teachers can drag this to their out boxes and students can run from there. Each student will need to run this file to make sure OpenOffice is fixed for their user. November image update will have this resolved out of the box. **


 * Headphones**
 * Concern about the microphone cover, recommendation to pull them all off and store in a bag somewhere. Also, we can easily clean with a disinfectant wipe. **

Question on keyboard freezes, mouse still works but no keyboard response
 * Questions about Netbooks to be Researched**
 * Network manager icon getting hidden in the notification area **
 * Machine not logging out, need to shutdown **
 * System will not shut down unless you close all programs **


 * Next Steps**
 * Get each pilot a reimage flash drive, this would allow them to self service re-image a broken netbook **
 * Get each pilot and elementary cart an emergency flash drive **
 * Group was positive on making this opportunity available again on non-staff meeting Wednesdays **

**NO LONGER APPLICABLE ON NEW IMAGE Microphone settings**
 * 1) Right click on icon for sound (bottom right corner)
 * 2) Open Volume Control
 * 3) Adjust sound volumes

**NO LONGER APPLICABLE ON NEW IMAGE (Dell netbooks) If you cannot see pages on bottom tray:**
 * 1) Right click on bottom tray
 * 2) Click on "Add to panel"
 * 3) Click on "Notifications area"

**NO LONGER APPLICABLE ON NEW IMAGE** **Solution for automatically logging students out of websites like Ning and Quia so the next user is not logged in as previous user and no information is cached:** 1. Open Firefox 2. Choose Edit/Preferences 3. Click on the Privacy"" tab 4. In the History section, after the "Firefox will:" line change to "Never remember history" 5. Close